This page is designed to answer some questions you may have regarding the Big Deals Store.
- How do I make a purchase? Locate the item(s) that you would like to buy and place them in the shopping cart. When you are finished shopping, click on the checkout button located on the shopping cart page. If you have made purchases before, now would be the time to sign in. Otherwise, enter in your personal information and continue. There are a couple of payment options for you to choose from.
- My password does not work. What now? If your email address is on file you can have your password emailed to you by using the password assistance tool.
- How long does it take to get purchased items? If you made a purchase using a credit card, your items will be mailed within 1-2 days. If you made a purchase over the weekend, your items will be mailed within 1-2 business days. If you decide to pay by mailing in a check, your items will be shipped when we receive your payment. Certain situations may cause a delay in your shipment and we are not responsible for any situations that may arise at the post office. Or you may schedule a time to pick up your gift certificate or items at KBOE during regular business hours. If you chose to pick your items up at the station, they will be available for pick up the next business day at 9 AM. Please be sure to bring your Driver's License or any other official form of identification with your name and photo on it when picking up purchases at the station.
- What is your return policy? Due to the discounted prices of our offerings, we do not allow items to be returned. All sales are final so be certain of your purchase before you buy.
- What if my gift certificates are lost or stolen? All sales are final so be certain of your purchase before you buy. We cannot be responsible for items lost in the mail or stolen. If your purchase is over $30.00, we recommend picking up your gift certificates at the KBOE Radio Station, located at 2172 230th Street in Oskaloosa, Iowa. If you cannot make it to pick up certificates, we recommend redeeming \"Digital Certificates\" if the item(s) are eligible when you make your purchase. At that time, certificates can be downloaded to your smart phone.
- Can I print items from my computer? No, all purchases will be mailed to you within 1-2 business days unless the particular item is eligible for digital redemption.